Shipping policy

Shipping Accuracy 

Check your addresses carefully! Our delivery guarantee extends only to correctly addressed orders. We cannot guarantee the condition of the package if the delivery service has to reroute. We guarantee delivery only to the provided address confirmed on the order acknowledgement.

Unopened Products

Changed your mind? That's fine. We will happily accept returns of UNUSED and UNOPENED products providing that we receive your return request within 10 days of the PURCHASE date. Please note that we do not refund the original postage fees with the return.

Returns

To return a product, please Contact us at info@soulbrazilcuisine.com.au to let us know you would like to arrange a product return. If your return is accepted , we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Pack and seal the item/s in their original shipping package and post them back to us.

Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the courier.

You will be responsible for paying for your own postage costs for returning your item. Postage fees are non-refundable. If you receive a refund, the cost of return postage will be deducted from your refund.  If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.